Happy New Year!
As we step into 2025, we want to share some exciting updates and key information about the year ahead. Your continued trust and support mean everything to us, and we are committed to enhancing our services to ensure the best care and opportunities for all our service users.
Meet Our Team
We are proud to introduce our dedicated staff and their roles for 2025:
• Matt: Managing Director, complaints and anything that needs escalation.
• Brogan: Manager, general concerns, service user holidays/illnesses, payment queries, completing Level 5 in Leadership and Management for Health and Social Care and Children and Young People’s Service, leading behaviour training sessions.
• Lucy: Assistant Manager, service user related documents, reviews or meetings, shift queries.
• Michaela: Business Development Officer, focusing on developing enriching programs for service users, life skills, service user mental well-being.
• Office Staff: Always available to answer your questions, confirm schedules, and keep communication seamless.
Staff Holidays and Session Coverage
We understand the importance of continuity for our service users, especially when they thrive with familiar staff. Please note the following changes:
• When staff are on holiday, sessions requiring the same staff for familiarity will not be covered during their absence.
• Staff will provide at least one month’s notice of their planned holidays to us and to families.
• The office team will ensure these changes are communicated promptly to families.
We appreciate your understanding as we maintain our commitment to personalised and high-quality care.
2025 Ambitions
This year, we are taking bold steps to grow and improve our services:
• First Aid Training: All staff will undergo advanced first aid training in January to enhance safety measures.
• Behaviour Training: January will also see all team members receiving updated behaviour management training to better support our service users.
• CQC Registration: We are thrilled to announce that our official registration with the Care Quality Commission (CQC) is soon to be confirmed, reinforcing our commitment to excellence and compliance.
• Brogan’s Level 5 Certification: Brogan is set to complete her Level 5 Leadership and Management certification, further strengthening our leadership and care capabilities.
• My Ability Foundation Charity Launch: This year marks the launch of the My Ability Foundation Charity. Through this initiative, we aim to provide additional resources and opportunities for our community.
Thank You for Your Support
We are excited about what 2025 has in store and look forward to sharing this journey with you. Please don’t hesitate to reach out to our office staff for any questions or concerns.
Here’s to a year of growth, innovation, and providing the very best for our families and service users!
Warm regards,
The My Ability Team