Privacy Policy

Privacy Policy

Last Updated: 01/01/25

My Ability Ltd is committed to protecting the privacy and security of our clients, staff, and visitors' personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in accordance with the General Data Protection Regulation (GDPR) and other applicable laws.

We may collect and process the following types of personal data:

• Name, date of birth, and contact information
• Medical and health records
• Emergency contact details
• Care plans and support requirements
• Financial information related to payments

• Name, date of birth and contact information
• Employment history and qualifications
• Payroll and banking information
• Records related to performance and training

• Name and contact details (where applicable)
• Visitor logs for security purposes

We use the personal data we collect for the following purposes:

• To provide tailored care and support services
• To manage employment relationships
• To comply with legal and regulatory obligations
• To improve our services and operations
• For safeguarding and risk management

We process your personal data based on the following legal grounds:

• Consent: When you have given explicit consent for specific purposes.
• Contractual Necessity: To fulfil contractual obligations to you or your employer.
• Legal Obligation: To comply with applicable laws and regulations.
• Legitimate Interests: To operate and improve our business effectively.

We may share your personal data with the following parties, where necessary:

• Regulatory authorities and law enforcement
• Healthcare professionals and agencies involved in your care
• Third-party service providers (e.g., payroll processors, IT support)
• Legal representatives, insurers, or auditors

We will never sell or rent your personal information to third parties.

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal, regulatory, or contractual obligations. Retention periods will be determined based on:

• The type of data collected
• Legal and regulatory requirements
• Operational needs

We take appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Measures include:

• Secure data storage systems
• Access controls and authentication protocols
• Regular security audits and staff training

Under GDPR, you have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Correct any inaccurate or incomplete data.
• Erasure: Request deletion of your personal data where applicable.
• Restriction: Limit the processing of your personal data in certain situations.
• Portability: Obtain your data in a structured, commonly used, and machine-readable format.
• Objection: Object to the processing of your data based on legitimate interests.

To exercise these rights, contact us at support@myability.org.uk

Our website may use cookies to enhance your browsing experience. For detailed information, please refer to our Cookie Policy.

We may update this Privacy Policy occasionally to reflect changes in our practices or applicable laws. The latest version will always be available on our website or by request.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: support@myability.org.uk
• Phone: 01457 321 527
• Address: Unit B, Boarshurst Business Park, Boarshurst Lane, Greenfield, Oldham, OL3 7ER